Local, Natural, Fresh & Healthy

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Email: info@clona.ie
Phone: +353 (0)23 883 3324

Privacy Notice

1. Opening Statement

We respect your privacy and your rights to control your personal data. We will be clear about what data we collect and why we collect it. This privacy statement explains the personal information we collect from you, why we collect it, how we will use it and how we protect it.

Clona shall have the right to process personal data provided by the Customer, to enable Clona  to fulfil its legal and contractual obligations in its capacity as a Dairy products/Food supplier. 
Personal data may also be used based on the legitimate interests pursued by Clona or by a third party,
Clona is a Controller of the personal data you (the data subject) provide us. We collect the following types of personal data from you.                                   

  • Personal Data: Name, your address and contact details.

2.  Purposes of processing data

Clona may collect and use Users personal information for the following purposes:

Improve customer service
Information you provide helps us respond to your customer service requests and support needs more efficiently

To process payments
We may use the information provided to process payments (Direct debits) for goods purchased. We do not share this information with outside parties except to the extent necessary to provide the service.

To send periodic emails
It may be used to respond to inquiries, questions and/or other requests

Compliance with local and EU Member State Law.
This purpose refers to the processing of personal data as necessary to fulfil a legal obligation to which Clona is subject. Its purpose is to ensure compliance with the law by Clona including but not limited to the prevention of crimes and the disclosure of personal data to government institutions and supervisory authorities, including tax and labour authorities, in relation thereto.

Business Operations
This purpose addresses activities such as invoicing and payments, IT services, information security, conducting internal audits and investigations, legal or business consulting, and preparing for or engaging in dispute resolution.

Transfers of your personal data to third parties
While processing personal data for the purposes indicated above, the Service Provider may use the services of third parties such as postage/printing companies. Thus, the third parties may receive or have access to personal data.
When using the services of any third party the Service Provider will ensure that the third party will provide suitable technical and organisational measures to protect the personal data as required by the applicable law.

3. Data Retention

The Personal data will be stored, as per our retention schedule, for no longer than necessary considering the purposes of the processing activities as per our Data Retention Schedule.

4. Security

We use appropriate technical, organisational and administrative security measures to protect all personal data we hold in our records and keep it secure. Unfortunately, no organisation can guarantee complete security.     

Right of Access
Individuals have the right to access their personal data and supplementary information. Please use the Subject Access Request Form and contact the Manager at info@clona.ie or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month.

Right to Rectification
Please advise the company of any changes in your personal information, as soon as possible. Should you believe that any personal data we hold on you is incomplete or incorrect, you have the ability to request to see this information and have it rectified.

Right to Erasure
In certain circumstances, data subjects have the right to erasure of their data. Please contact the Manager at info@clona.ie or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month. This is not an absolute right and only applies in certain circumstances.

Right to Restrict Processing
Individuals have the right to request the restriction or suppression of their personal data. Please contact the Manager at info@clona.ie or in writing at Sand Quay, Clonakilty. We will acknowledge your request and respond to you within 1 month. This is not an absolute right and only applies in certain circumstances.

Right to Object
You have the right to object and be removed from any communications.

Right to be Informed
This privacy policy explains what information we need to collect and how we use it.

Right to Portability
Data subjects can ask that their personal data be transferred to them or a third party in machine readable format (Word, PDF, etc.). However, such requests can only be fulfilled if the data in question is: 1) provided by the data subject to the service, 2) is processed automatically and 3) is processed based on consent or fulfilment of a contract.

In the event, that you wish to complain about how we have handled your personal data, please contact the Manager of Clona at info@clona.ie or in writing at Sand Quay, Clonakilty. The Manager will then investigate your complaint and work with you to resolve the matter.

If you still feel that your personal data has not been handled appropriately according to the law, you can contact Irish Data Protection Authority and file a complaint with them.

5. Cookies

What is a Cookie?
A cookie is a text file placed on your computer by a website to enable that website to work more efficiently by recognising that you have visited that website before. Cook-ies make it easier for you to maintain your preferences on the Website, and by seeing how you use the Website, we can tailor the Website around your preferences and measure usability of the Website. Most websites use cookies to provide information about how you use that site. Web browsers allow control of cookies through the browser settings.

For more information visit the All About Cookies website.

See this page http://www.allaboutcookies.org/manage-cookies/ on how to change Cookie Setting on your browser.

This Drupal website, like the vast majority of websites, makes use of session cookies and other types of cookies.
We obtain information about your usage of the Website by using a cookie file, in order to help us to improve the Website and to deliver a better and more personalised service. We collect information about your computer, including, where available, your IP address, operating system and browser type, for system administration, to report aggregate information to our advertisers, to record session information and/or to assist you in browsing the Website.

6. Google Analytics

The Website uses Google Analytics to collect information about how visitors use the Website. The Cookies used by this product collect information in an anonymous form and are used by many different websites. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

If you wish to opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout

Consent to the use of cookies.

For our website to function properly we use cookies. To obtain your valid consent for the use and storage of cookies in the browser you use to access our website and to properly document this we use a consent management platform: CookieFirst. This technology is provided by Digital Data Solutions BV, Plantage Middenlaan 42a, 1018 DH, Amsterdam, The Netherlands. Website: https://cookiefirst.com referred to as CookieFirst.

When you access our website, a connection is established with CookieFirst’s server to give us the possibility to obtain valid consent from you to the use of certain cookies. CookieFirst then stores a cookie in your browser in order to be able to activate only those cookies to which you have consented and to properly document this. The data processed is stored until the predefined storage period expires or you request to delete the data. Certain mandatory legal storage periods may apply notwithstanding the aforementioned.

CookieFirst is used to obtain the legally required consent for the use of cookies. The legal basis for this is article 6(1)(c) of the General Data Protection Regulation (GDPR).

Data processing agreement

We have concluded a data processing agreement with CookieFirst. This is a contract required by data protection law, which ensures that data of our website visitors is only processed in accordance with our instructions and in compliance with the GDPR.

Server log files

Our website and CookieFirst automatically collect and store information in so-called server log files, which your browser automatically transmits to us. The following data is collected:

  • Your consent status or the withdrawal of consent
  • Your anonymised IP address
  • Information about your Browser
  • Information about your Device
  • The date and time you have visited our website
  • The webpage url where you saved or updated your consent preferences
  • The approximate location of the user that saved their consent preference
  • A universally unique identifier (UUID) of the website visitor that clicked the cookie banner